General Information

The Caledonian Rock Shop website ("the Website") is owned and managed by Dagmara Lesiow t/a Caledonian Rock Shop ("CRS"), a Glasgow-based sole-trader in Scotland, UK. Before using the Website, please read these Terms and Conditions carefully. By accessing or making use of the Website, you acknowledge your agreement to adhere to these Terms and Conditions.

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Terms and Conditions for Online Purchases
All images displayed on the Website are of the actual products you will receive. The listed prices include VAT. Orders will be shipped to the address provided by the customer via Royal Mail Tracked 24 or 48 courier services.

Shipping Costs (including VAT):

• Royal Mail Tracked 48

  • Small parcel (up to 2kg): £3.39

  • Medium parcel (up to 10kg): £6.65

• Royal Mail Tracked 24

  • Small parcel (up to 2kg): £4.25

  • Medium parcel (up to 10kg): £7.69
     

Orders are dispatched exclusively on Mondays, with a cut-off time of 4 PM on Sundays. Expect delivery within 15 days from the date of order placement. Each item will be accompanied by a card containing basic details about the specimen. Customers may also opt for collection at our physical Showroom located at 1173 Gallowgate, Unit 1b, Glasgow G31 4EG, which operates from Friday to Sunday, 10 AM to 5 PM.

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If you are dissatisfied with your purchase, please contact us, and we will make every effort to resolve any issues. Should an item be damaged during transit, notify us promptly so we can arrange a replacement. We adhere to the UK Consumer Protection (Distance Selling) Regulations of 2000, which can be accessed online. Customers have a 7-working-day cooling-off period, during which they may cancel the transaction. A refund will be issued upon return of the purchased item if it does not meet expectations. Returns should be sent to the address provided at the bottom of this page.

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Prices remain valid while stocks last, and we strive to ensure the availability of all displayed products. If an item is unavailable, a substitute of equal or greater value may be offered at no additional cost. Substitutions will only be provided if they closely match the original order, and we will contact you for confirmation before proceeding. This returns and refund policy does not affect your statutory rights. Should you have any questions regarding these Terms and Conditions, please reach out to us at the contact details provided below or via email at caledonianrockshop@gmail.com.

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Content Disclaimer

All information, materials, and services available on the Website are provided "as is" without any guarantees or warranties. While CRS endeavors to ensure that the Website content remains accurate and up to date, we do not warrant its completeness, accuracy, or availability, nor do we take responsibility for the content of any third-party websites linked from or referenced by the Website.

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Third-Party Website Content
Links to third-party websites or companies featured within the CRS service directory do not constitute an endorsement by CRS. We hold no liability for any issues arising from external content, including copyright infringement or other legal matters. Accessing and using third-party websites is solely at the user's discretion and risk.

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Copyright Information
The content on the Website, including text, images, and other materials, is either owned by CRS or used under license. You are not permitted to copy, modify, publish, distribute, sell, or transfer any content from the Website without obtaining prior written consent from CRS. However, downloading, printing, or copying content for personal, non-commercial use is allowed. Redistribution of Website content to others is permitted, provided it is not for profit.

In accordance with the European Commission's Regulations on Electronic Commerce (2002), Internet Service Providers (ISPs) are permitted to cache Website content in the normal course of business.

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Privacy Policy
CRS is committed to protecting your privacy. Below is an outline of how we collect, use, and protect your personal information:

When you subscribe to our mailing list or submit a contact form, we collect basic information such as your name and email address. You may also choose to provide additional details, including your address or company information. This information is used to respond to your inquiries and provide occasional updates on CRS products and services. We aim to send only relevant and infrequent communications. Should you wish to unsubscribe, you may do so through the mailing list form or by contacting us directly.

Your personal information is stored securely and will not be shared with third parties for marketing purposes.

Additionally, anonymous data about Website visits is collected to analyze traffic patterns and improve functionality. This data does not personally identify visitors. The Website also uses cookies to collect this information. For details on managing or blocking cookies, please visit AboutCookies.org.

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Contact Information
For any questions regarding these Terms and Conditions, please contact:

Caledonian Rock Shop
FAO: Dagmara Lesiow
1173 Gallowgate, Unit 1b
Glasgow G31 4EG
Scotland, UK