Caledonian Rock Shop - Quality Scottish Minerals and Fossils For Sale

SHIPPING POLICY
Ready to Ship items will be posted 1-3 working days after payment. Please enquiry about Made to Order items. I will contact you if there are unexpected delays.

International orders - your parcel will be sent Airmail (this has no tracking) and you are responsible for any customs duties, local taxes etc. I unfortunately cannot be held responsible for parcel delivery being delayed by customs or any other circumstances. Before placing the order, please contact me for exact shipping cost to your country. 

Please ensure your address is correct.
RETURN POLICY

If you have a query about your purchase, please contact me as soon as possible.

I want you to be happy, and I'd love you to become a regular customer!

If you'd like to return an item, please contact me within 3 days of receiving your parcel. Items must be returned in their original, unused and unworn condition. You will cover the cost of return shipping on any returned items. A refund (less original shipping costs and handling fee) will only be processed once I receive your returned items, and they are in a condition that is suitable for re-sale.

Refunds, returns and exchanges are not available for custom orders, unless the item is faulty.

PAYMENT METHOD

I accept PayPal and Credit Card payments via PayPal.

If you don't have a PayPal account and would like to pay with bank transfer or cheque, please get in touch.

Please pay immediately after your purchase. If you are having trouble making your payment, please contact me as soon as possible so we can resolve any difficulties you may be experiencing. Payments with PayPal e-Check will take longer to process.

LOST PARCELS

Unfortunately I cannot be held responsible for parcel delivery being delayed by Royal Mail or courier or any other circumstances, however I will do everything to assist best way possible. Before opening missing item case on Ebay, please check first your local Royal Mail Depot and enquiry with your neighbours. If parcel is still missing,  please send me email. Please refer to Royal Mail guidance when it is possible to claim for missing parcel:

https://personal.help.royalmail.com/app/answers/detail/a_id/317/~/i-think-my-mail-is-lost---i-havent-received-my-delivery-yet 

IF YOU HAVE ANY QUESTIONS - PLEASE GET IN TOUCH

Caledonian Rock Shop - Quality Scottish Minerals and Fossils For Sale

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